Return Policy

Return Policy & Procedure:

• REGULAR PRICED items brought back to the store or shipped back within 14 days receive store credit. Store credit for in-store or online orders will be in the form of a Olivia Frank & Co. gift card emailed to you. At this time, we cannot offer exchanges or refunds for online purchases.
• Store credit for returned items will NOT be given until we receive your item.
• ALL CLEARANCE ITEMS and items discounted more than 30% off ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES OF ANY KIND.
• All items must be in BRAND NEW CONDITION, unwashed and unworn. Items must be free of oders, pet hair, makeup stains, deodorant stains or similar stains. Tags must still be attached.
• It is the customer's responsibility to pay for return shipping on any returns.

 

Damaged/ Lost Items

•  If you receive an item and it is damaged, you must notify us within 48 hours of receiving the item. If you have worn and washed an item, we do not consider this a damage and will not give you any type of credit toward it. Please be conscious of the washing and care instructions located on the tags. 
• WE ARE NOT RESPONSIBLE FOR PACKAGES LOST IN TRANSIT! IF YOUR PACKAGE IS LOST WHILE IN TRANSIT YOU MUST FILE A CLAIM WITH THE POST OFFICE or UPS.

 

Questions? Please e-mail us at oliviafrankandco@gmail.com and we will respond as quickly as possible!